{"xsrfToken":"8c5b34203e0571a0852491224b960287edc8557a_lout","branding":{"id":"23","key":"dccs","name":"DC Heroes United","portalBaseUrl":"/servicedesk/customer/portal/23","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/23/5","theme":{"headerBGColor":"#007cbe","headerLinkColor":"#ffffff","headerLinkHoverColor":"#043c59","headerLinkHoverBGColor":"#043c59","headerBadgeColor":"#043c59"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d55e495e-1cde-4c94-b9e1-de46b54f6b68/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1NWU0OTVlLTFjZGUtNGM5NC1iOWUxLWRlNDZiNTRmNmI2OCI6WyJyZWFkIl19LCJleHAiOjE3NDI2MzgzNzMsIm5iZiI6MTc0MjYzNzc3M30.r6Tbn29_8fUbTJpZ9kzqfZ7Los437m7oj6_m1Q93QYE&client=513e1c85-645a-48e2-849b-ed2ed4cd3f75&mode=fit","logoId":"d55e495e-1cde-4c94-b9e1-de46b54f6b68","isLogoAvailable":true,"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","userInitialAnnouncementHeader":"DC Heroes United is LIVE!","userInitialAnnouncementMessageWiki":"<p>Dive into this interactive series and mobile game where you and the community shape the story and decide the fate of iconic DC Universe characters. <a href=\"https://click.dcheroesunited.com/1Zvt/playnow\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download now</a> and join the adventure!</p>","translations":{"en-US":{"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","announcementHeader":"DC Heroes United is LIVE!","announcementMessage":"Dive into this interactive series and mobile game where you and the community shape the story and decide the fate of iconic DC Universe characters. [Download now|https://click.dcheroesunited.com/1Zvt/playnow] and join the adventure!","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#08012f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"23","key":"dccs","projectId":10541,"serviceDeskId":23,"name":"DC Heroes United","description":"<p>Gameplay, account, payments, refunds, and technical questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/23","reqTypes":[{"id":"240","name":"Account and login","descriptionHtml":"<p>Please fill out the form below. So we can help you better, please have your Player ID ready. To find your Player ID:</p>\n<ul>\n <li>Open DC Heroes United.</li>\n <li>Tap the Gear in the upper right-hand corner to open the Settings menu.</li>\n <li>Tap Account.</li>\n <li>Tap Copy Session Info.</li>\n <li>Screenshot this page and attach it to your request.</li>\n</ul>","callToAction":"Account and login","introHtml":"<p>Questions and issues regarding your account, login, and communication preferences.</p>","icon":10897,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10897","groups":[75],"key":""},{"id":"242","name":"Purchases and refunds","descriptionHtml":"<p>Please fill out the form below. So we can help you better, please have your Player ID ready. To find your Player ID:</p>\n<ul>\n <li>Open DC Heroes United.</li>\n <li>Tap the Gear in the upper right-hand corner to open the Settings menu.</li>\n <li>Tap Account.</li>\n <li>Tap Copy Session Info.</li>\n <li>Screenshot this page and attach it to your request.</li>\n</ul>","callToAction":"Purchases and refunds","introHtml":"<p>Questions regarding item prices, purchase, and refunds.</p>","icon":10918,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10918","groups":[75],"key":""},{"id":"243","name":"Report a bug","descriptionHtml":"<p>Please fill out the form below. So we can help you better, please have your Player ID ready. To find your Player ID:</p>\n<ul>\n <li>Open DC Heroes United.</li>\n <li>Tap the Gear in the upper right-hand corner to open the Settings menu.</li>\n <li>Tap Account.</li>\n <li>Tap Copy Session Info.</li>\n <li>Screenshot this page and attach it to your request.</li>\n</ul>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10927,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[75],"key":""},{"id":"244","name":"Suggest improvement","descriptionHtml":"<p>Please fill out the form below. So we can help you better, please have your Player ID ready. To find your Player ID:</p>\n<ul>\n <li>Open DC Heroes United.</li>\n <li>Tap the Gear in the upper right-hand corner to open the Settings menu.</li>\n <li>Tap Account.</li>\n <li>Tap Copy Session Info.</li>\n <li>Screenshot this page and attach it to your request.</li>\n</ul>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10921,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10921","groups":[75],"key":""},{"id":"241","name":"Technical questions","descriptionHtml":"<p>Please fill out the form below. So we can help you better, please have your Player ID ready. To find your Player ID:</p>\n<ul>\n <li>Open DC Heroes United.</li>\n <li>Tap the Gear in the upper right-hand corner to open the Settings menu.</li>\n <li>Tap Account.</li>\n <li>Tap Copy Session Info.</li>\n <li>Screenshot this page and attach it to your request.</li>\n</ul>","callToAction":"Technical questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10931,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[75],"key":""},{"id":"245","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10909,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[],"key":""},{"id":"246","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10918,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10918","groups":[],"key":""},{"id":"247","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10923,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10923","groups":[],"key":""},{"id":"248","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10917,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10917","groups":[],"key":""},{"id":"249","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10902,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10902","groups":[],"key":""}],"reqGroups":[{"id":75,"name":"General"}],"orderMapping":{"75":[240,241,242,243,244]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"57054b80-be95-3b73-a7ac-238154889752","appLinkName":"","appLinkUrl":"","spaceKey":"DCKB","spaceName":"DC Heroes United Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DCCS","serviceDeskId":23,"kbLinkDomainURLs":["https://help.portal.genvid.com","https://genvidtech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DCCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTQxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI2Mzg5NzMsIm5iZiI6MTc0MjYzNzc3M30.-8Y74885_aLdJvnZOcTOJRVWhx7i3lwx_e5D-F_PV-k","targetCollection":"upload-project-10541","endpointUrl":"https://api.media.atlassian.com","clientId":"513e1c85-645a-48e2-849b-ed2ed4cd3f75","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"841375e6-94ef-4ca1-8a5d-2e13bef3f91f","name":"General","description":"Learn more about the DC Heroes United, the interactive series, and integrated Every Hero Project game","categoryUrl":"https://help.portal.genvid.com/servicedesk/customer/portal/23/topic/841375e6-94ef-4ca1-8a5d-2e13bef3f91f","lastUpdated":"1732001484770","createdAt":"1732000789539"},{"id":"264db65d-e67d-488e-9d8e-01da980c61ea","name":"App and gameplay","description":"Get information about how to interact with DC Heroes United","categoryUrl":"https://help.portal.genvid.com/servicedesk/customer/portal/23/topic/264db65d-e67d-488e-9d8e-01da980c61ea","lastUpdated":"1740018625094","createdAt":"1731557283711"},{"id":"1b3aa79f-1b4d-408b-8215-b9465aa31ed6","name":"Account and login","description":"Get support for your login, your account, and your preferences.","categoryUrl":"https://help.portal.genvid.com/servicedesk/customer/portal/23/topic/1b3aa79f-1b4d-408b-8215-b9465aa31ed6","lastUpdated":"1731557046802","createdAt":"1731545480540"},{"id":"dc13be90-4d9e-420a-a5d9-65c00a4f2578","name":"Purchases and refunds","description":"Get support about your past purchases and find out how to request a refund.","categoryUrl":"https://help.portal.genvid.com/servicedesk/customer/portal/23/topic/dc13be90-4d9e-420a-a5d9-65c00a4f2578","lastUpdated":"1732000874802","createdAt":"1731545486800"},{"id":"6bc2e0ff-27f2-4604-ac91-aa0bf203e443","name":"Troubleshooting","description":"Get troubleshooting assistance for technical issues you may be encountering.","categoryUrl":"https://help.portal.genvid.com/servicedesk/customer/portal/23/topic/6bc2e0ff-27f2-4604-ac91-aa0bf203e443","lastUpdated":"1740018625088","createdAt":"1731545493632"}]}},"sharedPortal":{"name":"Genvid Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://genvidtech.atlassian.net/wiki","kbLinkDomainURLs":["https://help.portal.genvid.com","https://genvidtech.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}