Genvid Support

Genvid Support

DC Heroes United is LIVE!

Dive into this interactive series and mobile game where you and the community shape the story and decide the fate of iconic DC Universe characters. Download now and join the adventure!

Featured portals

  1. DC Heroes United

    Gameplay, account, payments, refunds, and technical questions.

  2. SILENT HILL: Ascension

    Account, payments, refunds, and technical questions.

  3. General customer support

    Privacy, press, licensing and partnership, SDK support, and SDK feature suggestions.

Suggested forms

  • Report a bug in DC Heroes United

    Tell us the problems you're experiencing.

  • Other questions in General customer support

    Don't see what you're looking for? We’re open to general enquiries about jobs, partnerships and other opportunities. Drop us a line here with anything not covered already.

  • Suggest improvement in DC Heroes United

    See a place where we can do better? We're all ears.

  • Account and login in DC Heroes United

    Questions and issues regarding your account, login, and communication preferences.

Powered by Jira Service Management
{"xsrfToken":"89fb193a63c1f8d7bb28b32951bd24120859ddfc_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d55e495e-1cde-4c94-b9e1-de46b54f6b68/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1NWU0OTVlLTFjZGUtNGM5NC1iOWUxLWRlNDZiNTRmNmI2OCI6WyJyZWFkIl19LCJleHAiOjE3MzQwNTg2MjAsIm5iZiI6MTczNDA1ODAyMH0.co_9Y1Eqq6P2crZQRlXvX33fB0Esa3NeGGfCMJlLnyc&client=513e1c85-645a-48e2-849b-ed2ed4cd3f75&mode=fit","logoId":"d55e495e-1cde-4c94-b9e1-de46b54f6b68","isLogoAvailable":true,"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","userInitialAnnouncementHeader":"DC Heroes United is LIVE!","userInitialAnnouncementMessageWiki":"<p>Dive into this interactive series and mobile game where you and the community shape the story and decide the fate of iconic DC Universe characters. <a href=\"https://click.dcheroesunited.com/1Zvt/playnow\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download now</a> and join the adventure!</p>","translations":{"en-US":{"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","announcementHeader":"DC Heroes United is LIVE!","announcementMessage":"Dive into this interactive series and mobile game where you and the community shape the story and decide the fate of iconic DC Universe characters. [Download now|https://click.dcheroesunited.com/1Zvt/playnow] and join the adventure!","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#08012f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=genvidtech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"89fb193a63c1f8d7bb28b32951bd24120859ddfc_lout","baseUrl":"https://help.portal.genvid.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://genvidtech.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"513e1c85-645a-48e2-849b-ed2ed4cd3f75","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"047fbafa680a4756b46ff8682ceabbb2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}