{"xsrfToken":"5558fb2c178801bde1ea7d2e069521ff33cc8ba8_lout","branding":{"id":"21","key":"ggcs","name":"General customer support","portalBaseUrl":"/servicedesk/customer/portal/21","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/21/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3bc5db","headerLinkHoverBGColor":"#3bc5db","headerBadgeColor":"#3bc5db"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d55e495e-1cde-4c94-b9e1-de46b54f6b68/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1NWU0OTVlLTFjZGUtNGM5NC1iOWUxLWRlNDZiNTRmNmI2OCI6WyJyZWFkIl19LCJleHAiOjE3MjY4NTA1MzUsIm5iZiI6MTcyNjg0OTkzNX0.ijhNhbo-A-CbruL8PjFp0un4jOUAPJQVf_MP3WK_zEU&client=513e1c85-645a-48e2-849b-ed2ed4cd3f75&mode=fit","logoId":"d55e495e-1cde-4c94-b9e1-de46b54f6b68","isLogoAvailable":true,"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","userInitialAnnouncementHeader":"SILENT HILL: Ascension has concluded","userInitialAnnouncementMessageWiki":"<p>As of July 19, 2024, SILENT HILL: Ascension has concluded. Fan decisions have shaped SILENT HILL canon forever. If you had an account before this date, your account has been deleted and your data removed from Genvid's systems.</p>\n<p>Watch the series anytime on-demand via the <a href=\"https://ascension.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SILENT HILL: Ascension</a> site and Google Play or Apple mobile apps.</p>","translations":{"en-US":{"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","announcementHeader":"SILENT HILL: Ascension has concluded","announcementMessage":"As of July 19, 2024, SILENT HILL: Ascension has concluded. Fan decisions have shaped SILENT HILL canon forever. If you had an account before this date, your account has been deleted and your data removed from Genvid's systems. \n\nWatch the series anytime on-demand via the [SILENT HILL: Ascension|https://ascension.com] site and Google Play or Apple mobile apps.","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#08012f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"21","key":"ggcs","projectId":10539,"serviceDeskId":21,"name":"General customer support","description":"<p>Privacy, press, licensing and partnership, SDK support, and SDK feature suggestions.</p>","portalBaseUrl":"/servicedesk/customer/portal/21","onlyPortal":false,"reqTypes":[{"id":"220","name":"Data protection","descriptionHtml":"","callToAction":"Data protection","introHtml":"<p>Your privacy is important to us. Request, manage, update or remove your personal information in our systems in accordance with our Privacy Policy.</p>","icon":10897,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10897","groups":[73],"key":""},{"id":"226","name":"Licensing and business questions","descriptionHtml":"","callToAction":"Licensing and business questions","introHtml":"<p>Our business and licensing models are simple and intuitive, get in touch with us today and we can walk you through the best plan for your project.</p>","icon":10918,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10918","groups":[73],"key":""},{"id":"221","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? We’re open to general enquiries about jobs, partnerships and other opportunities. Drop us a line here with anything not covered already.</p>","icon":10931,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[73],"key":""},{"id":"224","name":"Suggest a feature","descriptionHtml":"","callToAction":"Suggest a feature","introHtml":"<p>We’re always happy to speak to developers and other creatives who have ideas for our toolset or the future of MILEs. Share them with us here.</p>","icon":10921,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10921","groups":[73],"key":""},{"id":"229","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Our team of engineers is comprised of the world’s leading experts on MILEs – from development to post-release operations. Get in touch here to find out how we can guide you on your journey.</p>","icon":10902,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10902","groups":[73],"key":""},{"id":"225","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10909,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[],"key":""},{"id":"227","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10923,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10923","groups":[],"key":""},{"id":"222","name":"Purchases and refunds","descriptionHtml":"","callToAction":"Purchases and refunds","introHtml":"<p>Questions regarding item prices, purchase, and refunds.</p>","icon":10918,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10918","groups":[],"key":""},{"id":"223","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10927,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[],"key":""},{"id":"228","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10917,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10917","groups":[],"key":""}],"reqGroups":[{"id":73,"name":"General"}],"orderMapping":{"73":[220,226,229,224,221]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"57054b80-be95-3b73-a7ac-238154889752","appLinkName":"","appLinkUrl":"","spaceKey":"GKB","spaceName":"Genvid Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"GCS","serviceDeskId":21,"kbLinkDomainURLs":["https://help.portal.genvid.com","https://genvidtech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":21,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUzOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MjY4NTExMzUsIm5iZiI6MTcyNjg0OTkzNX0.j5tzTvxAUP_Zasv_QrF9ZrKeC3-M1B4KxcyYyl5b6nE","targetCollection":"upload-project-10539","endpointUrl":"https://api.media.atlassian.com","clientId":"513e1c85-645a-48e2-849b-ed2ed4cd3f75","tokenDurationInMins":20}},"reqCreate":{"id":229,"projectId":10539,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Our team of engineers is comprised of the world’s leading experts on MILEs – from development to post-release operations. Get in touch here to find out how we can guide you on your journey.</p>","instructions":"","icon":10902,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10902","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/21/create/229","requestValidateBaseUrl":"/servicedesk/customer/portal/21/validate/229","calendarParams":{"firstDay":0,"date":"2024-09-20T12:32:15-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"57054b80-be95-3b73-a7ac-238154889752","appLinkName":"","appLinkUrl":"","spaceKey":"GKB","spaceName":"Genvid Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"GCS","serviceDeskId":21,"kbLinkDomainURLs":["https://help.portal.genvid.com","https://genvidtech.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUzOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MjY4NTExMzUsIm5iZiI6MTcyNjg0OTkzNX0.j5tzTvxAUP_Zasv_QrF9ZrKeC3-M1B4KxcyYyl5b6nE","targetCollection":"upload-project-10539","endpointUrl":"https://api.media.atlassian.com","clientId":"513e1c85-645a-48e2-849b-ed2ed4cd3f75","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}