Jira Service Management

{"xsrfToken":"e93b71bcfe2b93600925d6a532d8ee925fe9a7f6_lout","branding":{"id":"19","key":"cus","name":"SILENT HILL: Ascension","portalBaseUrl":"/servicedesk/customer/portal/19","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/19/2","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d55e495e-1cde-4c94-b9e1-de46b54f6b68/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1NWU0OTVlLTFjZGUtNGM5NC1iOWUxLWRlNDZiNTRmNmI2OCI6WyJyZWFkIl19LCJleHAiOjE3NDU4MTg4ODcsIm5iZiI6MTc0NTgxODI4N30.aihbQPeCZBlVQORk_7xKT46UoyhtWPmNYmVkMYqmKpQ&client=513e1c85-645a-48e2-849b-ed2ed4cd3f75&mode=fit","logoId":"d55e495e-1cde-4c94-b9e1-de46b54f6b68","isLogoAvailable":true,"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","userInitialAnnouncementHeader":"DC Heroes United is LIVE!","userInitialAnnouncementMessageWiki":"Dive into this interactive series and mobile game where you and the community shape the story and decide the fate of iconic DC Universe characters. <a href=\"https://click.dcheroesunited.com/1Zvt/playnow\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download now</a> and join the adventure!","translations":{"en-US":{"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","announcementHeader":"DC Heroes United is LIVE!","announcementMessage":"Dive into this interactive series and mobile game where you and the community shape the story and decide the fate of iconic DC Universe characters. [Download now|https://click.dcheroesunited.com/1Zvt/playnow] and join the adventure!","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#08012f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"19","key":"cus","projectId":10537,"serviceDeskId":19,"name":"SILENT HILL: Ascension","description":"Account, payments, refunds, and technical questions.","portalBaseUrl":"/servicedesk/customer/portal/19","reqTypes":[{"id":"219","name":"Account and login","descriptionHtml":"","callToAction":"Account and login","introHtml":"Questions and issues regarding your account, login, and communication preferences.","icon":10897,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10897","groups":[70],"key":""},{"id":"218","name":"Purchases and refunds","descriptionHtml":"","callToAction":"Purchases and refunds","introHtml":"Questions regarding item prices, purchase, and refunds.","icon":10918,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10918","groups":[70],"key":""},{"id":"212","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10927,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[70],"key":""},{"id":"216","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10921,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10921","groups":[70],"key":""},{"id":"208","name":"Technical questions","descriptionHtml":"","callToAction":"Technical questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10931,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[70],"key":""},{"id":"210","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10909,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[],"key":""}],"reqGroups":[{"id":70,"name":"General"}],"orderMapping":{"70":[219,218,208,212,216]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"57054b80-be95-3b73-a7ac-238154889752","appLinkName":"","appLinkUrl":"","spaceKey":"CUS","spaceName":"CustomerSupport","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CUS","serviceDeskId":19,"kbLinkDomainURLs":["https://help.portal.genvid.com","https://genvidtech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":19,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CUS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU4MTk0ODcsIm5iZiI6MTc0NTgxODI4N30.L0OxEtESVjxbC1LjxUf0cYuibbg1-nuY3xNVAozdnaE","targetCollection":"upload-project-10537","endpointUrl":"https://api.media.atlassian.com","clientId":"513e1c85-645a-48e2-849b-ed2ed4cd3f75","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"60306686-4cf3-4674-982a-09506cb95131","name":"Account and login","description":"Get support about your login, your account, and your communications preferences. ","categoryUrl":"https://help.portal.genvid.com/servicedesk/customer/portal/19/topic/60306686-4cf3-4674-982a-09506cb95131","lastUpdated":"1723606306134","createdAt":"1723424958710"},{"id":"9e191603-f887-417a-842b-14b7a78d960e","name":"Technical questions","description":"Get troubleshooting assistance for technical issues you may be encountering. ","categoryUrl":"https://help.portal.genvid.com/servicedesk/customer/portal/19/topic/9e191603-f887-417a-842b-14b7a78d960e","lastUpdated":"1723606293134","createdAt":"1723424973336"},{"id":"f2367db7-54ba-47dc-8b63-188e95c87126","name":"Purchases and refunds","description":"Get support about your past purchases and find out how to request a refund.","categoryUrl":"https://help.portal.genvid.com/servicedesk/customer/portal/19/topic/f2367db7-54ba-47dc-8b63-188e95c87126","lastUpdated":"1723606343266","createdAt":"1723424986445"}]}},"kbPage":{"id":7061241886,"title":"How do I delete my account?","url":"https://help.portal.genvid.com/rest/servicedesk/knowledgebase/latest/articles/view/7061241886","space":{"key":"CUS","name":"SILENT HILL: Ascension Knowledge Base","id":6835765259},"serviceDeskIds":[19],"appLinkId":"57054b80-be95-3b73-a7ac-238154889752","idInString":"7061241886","projects":[{"projectId":10537,"serviceDeskId":19,"portalId":19}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=genvidtech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e93b71bcfe2b93600925d6a532d8ee925fe9a7f6_lout","baseUrl":"https://help.portal.genvid.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://genvidtech.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"513e1c85-645a-48e2-849b-ed2ed4cd3f75","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"208e7b2464214d43bbbf622f9c13eeec","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}