{"xsrfToken":"21d91f57d11c4bcfb9ead2c70b93433e6e861cfa_lout","branding":{"id":"19","key":"cus","name":"SILENT HILL: Ascension","portalBaseUrl":"/servicedesk/customer/portal/19","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/19/2","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d55e495e-1cde-4c94-b9e1-de46b54f6b68/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1NWU0OTVlLTFjZGUtNGM5NC1iOWUxLWRlNDZiNTRmNmI2OCI6WyJyZWFkIl19LCJleHAiOjE3MzUzMTA4MjIsIm5iZiI6MTczNTMxMDIyMn0.kNbEDdEuDw46bUWDP7_su067KumH4ZfE31wd6umjabk&client=513e1c85-645a-48e2-849b-ed2ed4cd3f75&mode=fit","logoId":"d55e495e-1cde-4c94-b9e1-de46b54f6b68","isLogoAvailable":true,"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","userInitialAnnouncementHeader":"DC Heroes United is LIVE!","userInitialAnnouncementMessageWiki":"<p>Dive into this interactive series and mobile game where you and the community shape the story and decide the fate of iconic DC Universe characters. <a href=\"https://click.dcheroesunited.com/1Zvt/playnow\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download now</a> and join the adventure!</p>","translations":{"en-US":{"helpCenterTitle":"Genvid Support","sharedPortalName":"Genvid Support","announcementHeader":"DC Heroes United is LIVE!","announcementMessage":"Dive into this interactive series and mobile game where you and the community shape the story and decide the fate of iconic DC Universe characters. [Download now|https://click.dcheroesunited.com/1Zvt/playnow] and join the adventure!","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#08012f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"19","key":"cus","projectId":10537,"serviceDeskId":19,"name":"SILENT HILL: Ascension","description":"<p>Account, payments, refunds, and technical questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/19","onlyPortal":false,"reqTypes":[{"id":"219","name":"Account and login","descriptionHtml":"","callToAction":"Account and login","introHtml":"<p>Questions and issues regarding your account, login, and communication preferences.</p>","icon":10897,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10897","groups":[70],"key":""},{"id":"218","name":"Purchases and refunds","descriptionHtml":"","callToAction":"Purchases and refunds","introHtml":"<p>Questions regarding item prices, purchase, and refunds.</p>","icon":10918,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10918","groups":[70],"key":""},{"id":"212","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10927,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[70],"key":""},{"id":"216","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10921,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10921","groups":[70],"key":""},{"id":"208","name":"Technical questions","descriptionHtml":"","callToAction":"Technical questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10931,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[70],"key":""},{"id":"210","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10909,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[],"key":""}],"reqGroups":[{"id":70,"name":"General"}],"orderMapping":{"70":[219,218,208,212,216]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"57054b80-be95-3b73-a7ac-238154889752","appLinkName":"","appLinkUrl":"","spaceKey":"CUS","spaceName":"CustomerSupport","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CUS","serviceDeskId":19,"kbLinkDomainURLs":["https://help.portal.genvid.com","https://genvidtech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":19,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CUS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUzMTE0MjIsIm5iZiI6MTczNTMxMDIyMn0.NCKCiTGWmCNmO2v7SLuovI_BVZGnX32Y2Ei-U54Idhs","targetCollection":"upload-project-10537","endpointUrl":"https://api.media.atlassian.com","clientId":"513e1c85-645a-48e2-849b-ed2ed4cd3f75","tokenDurationInMins":20}},"reqCreate":{"id":212,"projectId":10537,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10927,"iconUrl":"https://help.portal.genvid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/19/create/212","requestValidateBaseUrl":"/servicedesk/customer/portal/19/validate/212","calendarParams":{"firstDay":0,"date":"2024-12-27T09:37:02-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"57054b80-be95-3b73-a7ac-238154889752","appLinkName":"","appLinkUrl":"","spaceKey":"CUS","spaceName":"CustomerSupport","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CUS","serviceDeskId":19,"kbLinkDomainURLs":["https://help.portal.genvid.com","https://genvidtech.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTNlMWM4NS02NDVhLTQ4ZTItODQ5Yi1lZDJlZDRjZDNmNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUzMTE0MjIsIm5iZiI6MTczNTMxMDIyMn0.NCKCiTGWmCNmO2v7SLuovI_BVZGnX32Y2Ei-U54Idhs","targetCollection":"upload-project-10537","endpointUrl":"https://api.media.atlassian.com","clientId":"513e1c85-645a-48e2-849b-ed2ed4cd3f75","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}